At Tamalsa Europa , we place great value on honesty and transparency, and aspire to build strong and lasting relationships with our clients, based on trust and mutual interest. In accordance with this philosophy, the protection of your personal data is of vital importance to us, so by this Personal Data Protection Policy we inform you of how we collect and process said data.
This Privacy Policy establishes the bases on which TAMALSA EUROPA, SL., (hereinafter, “we” or the “Responsible for the Treatment”) with address at Ctra. Pla de Quart, Km. 2 46960 Aldaia, València, Spain, a company that currently operates in Spain treats your personal data when you provide it to us during your experience through the website www.tamalsa.com (hereinafter, “The Web”), via email or through physical registration forms.
Likewise, we remind you that whenever you use the web, you provide us, or it is necessary that we access any type of information that, due to its characteristics, allows us to identify you, such as your name and surnames, e-mail, shipping addresses, telephone number, etc. (hereinafter, “Personal Data”), either to browse it, to purchase our products or to make use of its services or functionalities, you will be under the application of this Privacy Policy, together with the terms of use of the Web, and other documents referenced in the same ones in force at all times, and you must review said texts to verify that he is satisfied with them. This Privacy Policy and our Terms of Use may be modified. It is your responsibility to read them periodically, since those that are in force at the time of use of the Web will be applicable.
- Our privacy commitment
1) We respect your privacy and your choices.
2) We make sure that privacy and security are incorporated into everything we do.
3) We do not send you marketing communications unless you request it. You can change your mind at any time.
4) We never offer or sell your data.
5) We are committed to keeping your data safe and secure. This includes only working with trusted partners.
6) We are committed to being open and transparent about how we use your data.
7) We do not use your data in ways that we have not informed you.
8) We respect your rights and always try to accommodate your requests as far as possible, in accordance with our own legal and operational responsibilities.
To learn more about our privacy practices, we set out below what types of personal data we may collect or maintain about you, how we can use them, with whom we can share them, how we protect them, and how you can exercise your rights with respect to such data.
When you share your personal data with us or when we collect personal data about you, we use it in accordance with this Privacy Policy (hereinafter the “Policy”). Please read this information carefully. If you have any questions or concerns about your personal data, please contact us at info@tamalsa.com
- Who are we?
Tamalsa Europa, SL. Addressed at 47 Poplar Knob Rd. 24333 Galax, VA is responsible for the personal data you share with us. When we say “Tamalsasa”, “We” or “Our”, we refer to Tamalsa Europa, SL. You are responsible for the processing for the purposes of the applicable data protection laws.
- Personal information
Personal Data refers to any information or data that can identify you directly (for example, your name or surnames) or indirectly (for example, your National Identity Document or D.N.I.). Personal data includes information such as e-mail / particular postal addresses / mobile phone, usernames, profile images, personal preferences and shopping habits, user-generated content, financial information and social assistance information, among others. It could also include unique numeric identifiers such as your computer’s IP address or your mobile device’s MAC address, as well as the information we get through cookies.
This policy covers all personal data collected and used by Tamalsa Europa.
- Collection of personal data and purposes of the treatment
Remember that before you start using any of our services or functionalities, you will need to read this policy, as well as the terms of use of the specific section that you will see about that service or functionality. In that section you can see if there is any particular condition for its use, or if a specific treatment of your personal data is required. Failure to provide certain information indicated as mandatory may mean that it is not possible to manage your registration as a user or the use of certain functionalities or services available through www.tamalsa.com.
You hereby guarantee that the personal data provided is true and accurate and agrees to notify any change or modification of them any loss or damage caused to the Web, to the data controllers or to any third party by means of the communication of inaccurate, inaccurate or incomplete information. In the registration forms it will be the sole responsibility of the user.
4.1. What data do we collect?
Tamalsa Europe believes that you, the consumer, is the heart of what we do. We love to hear from you, learn about yourself and create and deliver products you enjoy. Additionally, we know that many of you love to talk to us. Because of this, there are many ways you can share your personal data with us, and we could collect it.
We may collect or receive your data through our websites, forms, applications, devices, Tamalsa Europe products or brand pages on social networks, among others. In some cases, you provide us with your personal data directly (for example, when you create an account, when you contact us, when you buy on our websites or at our offices), in other cases we collect them (for example, using cookies to understand how you use our websites) / Apps).
You will find more details in the table below, with the following headings:
1) For what purposes can we use your personal data? This column explains what we can do with your personal data and the purposes for collecting it.
2) What is the legal basis for using your personal data?This column explains why we can use your personal data.
3) What personal data we can have about you? This column explains what types of your personal data we can process depending on the scenario.
4) In what scenario can your personal data be collected? This column explains what activity or scenario you are involved in when we use or collect your personal data. For example, if you make a purchase, register in a newsletter or browse a website/app.
5) Who/who can have access to your personal data? This column explains which third parties outside of Tamalsa Europa access their personal data as service providers in Tamalsa Europe and what data transfers are carried out.
The legal basis for the processing of your personal data may be:
– your consent;
– Our legitimate interest, which can be:
- Statistics: To help us better understand your needs and expectations and therefore improve our services, websites/apps/devices, products and brands.
- Enable the operation of our website/applications through technical and functional cookies: Keep our tools (websites/apps/devices) safe and secure and ensure that they function correctly and continuously improve.
- Profiling
- offer you our consumer service
– The execution of a contract: perform the services requested by us;
– Compliance with legal obligations that entail a processing of personal data;
When we collect your personal data, we indicate the required fields through asterisks. Some of the data we request are necessary for:
- fulfill our contract with you (for example, to deliver the products you have purchased on our websites/apps);
- provide you with the service you requested (for example, to provide you with a newsletter or newsletter);
- Comply with legal requirements (for example, billing).
| Purpose of the treatment |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenario can your personal data be collected? |
Who/who can have access to your personal data? |
| Submission of commercial and promotional communications that includes: – Sending marketing communications.
– Event invitations. – Shipment of product samples.
– Promotion of our products. |
Consent |
•Name and surnames;
• Email address;
• Postal address;
• phone number;
• Photo;
• Date of birth or age range;
• ID, username and password;
• Personal description or preferences;
• Order details;
• Social media profile (when you use social login or share this personal information);
• Other information you share with us about you (for example, through your “My Account” page, by contacting us, or providing your own content as photos or reviews, or questions through the chat feature available on some websites/apps or participating in a contest, game or survey). |
• Account creation and management;
• Newsletter subscription form or newsletters;
• Registration or subscription to games, promotions, offers, surveys… |
Only Tamalsa Europa, SL
Service providers with access to your data:
• Third parties to deliver a product/sample, for example, postal/delivery services;
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as our software and applications that may contain data about you;
• Advertising, marketing, digital media and social media agencies to help us offer advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and your questions;
• Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, qualifications and reviews, CRM, web analysis and search engine, user-generated content curation tools. |
| Management of the contractual relationship with you which includes:
– Management of your orders.
– Shipments of orders to the address you indicated.
– Answer your questions regarding your requests and interact with you.
– Inform you of the availability of a product.
– Process and track your order.
– Manage your order payment.
– Loyalty program.
– Manage any dispute related to a purchase;
– Measure your satisfaction. |
fulfillment of a contractual relationship: Maintenance, compliance, development, control and execution of the contractual relationship established between you and Tamalsa Europe. |
• Name and surnames or aliases;
• Email address;
• Postal address (delivery and billing);
• phone number;
• Date of birth or age range;
• ID, username and password;
• Location;
• Order details;
• Transaction information, including purchased products;
• Purchase history.
Payment information (bank account details) |
• Account creation and management;
• Information collected during the purchase process made on the website/apps/social networks of Tamalsa Europa SL or in the online store;
• Content generated and sent by the user to one of our social platforms. |
Service providers with access to your data:
• Third parties to deliver a product/sample, for example, postal/delivery services;
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as our software and applications that may contain data about you;
• Payment service providers and credit reference agencies in order to verify your details when this is a condition to enter into a contract with you; |
| Profiling that includes:
– Improve our websites / applications.
– Enrich your profile if you make a purchase using your account information.
– For the monitoring and improvement of our applications and devices.
– Analyze your well-being characteristics and recommend the appropriate products (including custom products) and the routines to follow.
– Provide product and routine recommendations. |
legitimate interest: To ensure that our websites/applications remain secure, to help us better understand your needs and expectations, and therefore improve our services, products and brands
. |
• Name and surnames;
• Email address;
• Postal address (delivery and billing);
• phone number;
• Order details;
• Social media profile (where you use social login or share this personal information with us);
• Transaction information, including purchased products;
• Purchase history.
Payment information (bank account details) |
• Account creation and management;
• Information collected during the purchase process made on the Tamalsa Europe website/apps/social networks or online store;
• Through the use of Tamalsa Europe applications or devices. |
Service providers with access to your data:
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
• Advertising, marketing, digital media and social media agencies to help us offer advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and your questions;
• Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, qualifications and reviews, CRM, web analysis and search engine, user-generated content curation tools. |
| Maintenance of updated deletion lists to avoid being contacted if you request. |
Legal obligation: The GDPR enables us to keep your details on a deletion list, if you have asked us not to send you any more commercial communications. |
• Name and surnames;
• Email address;
• Personal description or preferences;
• Social media profile (when you use social login or share this personal information with us). |
• Subscription to newsletters and commercial communications. |
Your data will only be processed by Tamalsa Europa, SL
Service providers with access to your data:
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
• Advertising, marketing, digital media and social media agencies to help us offer advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and your questions;
• Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, qualifications and reviews, CRM, web analysis and search engine, user-generated content curation tools. |
| Allow the operation of our website / applications through technical and functional cookies that includes:
– Proper content visualization.
– Creation and memory of your login.
– Customization of the interface, such as the language;
– Parameters attached to your device, including your screen resolution, etc.
– Improvement of our websites / applications.
– Ensure that the website or the application is secure and protected.
– To prevent visitors from being saved twice.
– Allow to share our content on social networks (share buttons to show the site). |
legitimate interest:
To ensure that we provide you with websites/applications, which are functioning properly and continuously improving cookies that (i) are essential to the operation of our websites/apps, (ii) are used to keep our websites/apps safe and secure |
• Data related to the use of applications or websites;
• Data related to the web page you come from;
• Registration details;
• Pages you visited;
• Videos you saw;
• Ads you click on;
• Products you are looking for;
• Location;
• Duration of your visit;
• Products you selected to create your basket.
Technical information:
• IP address;
• browser information;
• Device information;
• A unique identifier granted to each visitor and the expiration date of said identifier. |
• Information collected by cookies or similar technologies as part of your navigation on the Tamalsa Europa website / applications.
For information on specific cookies placed hosted on a specific website or application, please refer to our Cookies Policy |
Service providers with access to your data:
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
• Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, qualifications and reviews, CRM, web analysis and search engine, user-generated content curation tools. |
| Behavior-based advertising insertion including:
– Show you online ads of products that may be of interest to you, depending on your previous behavior;
– Show you ads and content on social media platforms;
– Creation and souvenir of your shopping cart;
– Send you recommendations, marketing or content based on your profile and interests; |
Consent |
• Data related to the use of applications or websites;
• Data related to the web page you come from;
• Registration details;
• Pages you visited;
• Videos you saw;
• Ads you click on;
• Products you are looking for;
• Location;
• Duration of your visit;
• Products you selected to create your basket.
Technical information:
• IP address;
• browser information;
• Device information;
• A unique identifier granted to each visitor and the expiration date of said identifier. |
• Information collected by cookies or similar technologies as part of your navigation on the Tamalsa Europa website / applications.
For information on specific cookies placed hosted on a specific website or application, please refer to our Cookies Policy |
Service providers with access to your data:
• Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
• Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, qualifications and reviews, CRM, web analysis and search engine, user-generated content curation tools. |
- profiled
When we send or display personalized communications or content, we may use some techniques qualified as “profiling” (i.e., any form of automated processing of personal data that consists of using that data to evaluate certain personal aspects of a natural person, in particular to analyze or predict aspects related to preferences personal, interests, economic situation, behavior, location, health, reliability or movements of that natural person). This means that we may collect personal data about you for the purpose of carrying out this profile, as shown in the table above. We centralize this information and analyze it to evaluate and predict your preferences and/or personal interests.
Depending on our analysis, we send or display communications and/or content tailored to your interests/needs.
You have the right to object to your personal data being the subject of a treatment based on profiling under certain circumstances. See the “Your Rights and Options” section below.
- Who can access your personal data?
Your personal data may also be processed on our behalf by our trusted third party providers.
We sign contracts in trusted third parties to carry out a variety of commercial operations on our behalf. We only provide you with the information you need to perform the service, and we require you not to use your personal data for any other purpose. We always do our best to ensure that all third parties we work with maintain the security of your personal data.
Please go to the table above, in the column “Who/who can have access to your personal data?” To know the categories of third party service providers that require access to your personal data.
We do not offer or sell your personal data.
- international transfers
Tamalsa Europa, SL Do not carry out international transfers of information
- How long do we keep your personal data?
We only keep your personal data for as long as we need it for the purpose for which we process your personal data, to meet your needs, or to comply with our legal obligations.
To determine the data retention period of your personal data, we use the following criteria:
- Personal data obtained when buying products and services: while our contractual relationship lasts;
- Personal data obtained when contacting us for a consultation: Personal data for the time necessary to attend to your query;
- Personal data obtained by giving your consent to the sending of commercial communications: until you cancel the subscription, require that we delete it or after a period of inactivity (without active interaction with the marks) of three years;
- Cookies that are installed on your computer: We save them for the time necessary to achieve their purposes (for example, during a session for shopping cart cookies or session identification cookies) and for a maximum of 365 days.
We may retain some personal data to comply with our legal or regulatory obligations, as well as to administer our rights (for example, to enforce our claims in court) or for statistical or historical purposes.
When we no longer need to use your personal data, they will be deleted from our systems and records or anonymized so that we can no longer identify them.
- Is my personal data stored securely?
We are committed to protecting your personal data and taking all reasonable precautions to do so. We contractually demand that trusted third parties who handle your personal data do the same.
We always do our best to protect your personal data and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access. As the transmission of information over the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission is at your own risk.
- Links to third party sites and social login
Our websites and applications may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible for these policies. Please refer to these policies before sending personal data to these websites.
We can also offer you the opportunity to use your social media login to register in Tamalsa Europe. If you do, please note that you share your social profile information with us. Shared personal data depends on your social media platform settings. Visit the social media platform in question and review your privacy policy to understand how your personal data is shared and used in this context
- social media and user-generated content
Some of our websites and applications allow users to submit their own content. Remember that any content sent to one of our social media platforms can be viewed by the public, so you should be careful when providing certain personal data (for example, financial information or address details). We are not responsible for any action taken by other people if you post personal data on one of our social media platforms and we recommend that you do not share such information.
- your rights and options
Tamalsa Europa respects your right to privacy: It is important that you have control over your personal data. In this sense, the following rights correspond:
| your rights |
What does it mean?
|
| Information Law |
You have the right to obtain clear, transparent and easy-to-understand information about how we use your personal data and about your rights. We provide you with such information in this policy. |
| right of access |
You have the right to access the personal data we have of you (with certain limits).
We may charge a reasonable amount to cover the administrative costs incurred in providing the information.
Requests that are manifestly unfounded, excessive or repetitive may not be answered.
To exercise this right, contact us by any of the means below. |
| right of rectification |
You have the right to have your personal data rectified when they are inaccurate or are no longer valid or to make them complete when they are incomplete.
To exercise this right, contact us by any of the means below. If you have an account, it may be easier for you to correct them yourself by modifying your profile. |
| Right of suppression/right to be forgotten |
In certain cases, you are entitled to make your personal data deleted or deleted. It is necessary to point out that it is not an absolute right, since we may have legal or legitimate reasons to preserve them.
If you would like us to delete your personal data, please contact us by any of the means below. |
| Right of opposition to direct marketing, including profiling |
You can unsubscribe from our direct marketing communications at any time.
The easiest way to unsubscribe is by clicking on the “unsubscribe” link in any email or communication we send you. If not, please contact us by any of the means below.
To oppose the elaboration of profiles, contact us by the means below. |
| Right to withdraw consent at any time when the data processing is based on consent |
You may withdraw your consent to the processing of your personal data when the processing is based on your consent. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. To find out about the cases in which the treatment is based on consent, we refer you to the table included in the section “What data do we collect?”, in particular the column “What is the legal basis to process your personal data?”.
If you wish to withdraw your consent, please contact us by any of the means below. |
| Right of opposition to treatment based on the satisfaction of legitimate interests |
You can object at any time to your processing of your data when the treatment is based on the satisfaction of legitimate interests. To find out about the cases in which the treatment is based on legitimate interests, we refer you to the table included in the section “What data do we collect?”, in particular the column “What is the legal basis to process your personal data?”.
If you wish to exercise this right, please contact us by any of the means below. |
| Right to file a claim with a control authority |
You have the right to claim before the Spanish Data Protection Agency the privacy and data protection practices of Tamalsa Europa.
Do not hesitate to contact us by any of the means listed below before filing a claim with the competent data protection authority. |
| Right to data portability |
You have the right to transfer, copy or transfer data from our database to a different one. It is only possible to exercise this right with respect to data that it has provided, when the processing is based on the execution of a contract or on its consent and the treatment is carried out by automated means. To find out about the cases in which the treatment is based on contract or consent, we refer you to the table included in the section “What data do we collect?”, in particular the column “What is the legal basis to process your personal data?”.
For more information, please contact us by any of the means below. |
| Right of limitation of treatment |
You have the right to request the limitation of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we can store them but we will not be able to continue using them or treating them.
This right can only be exercised under certain circumstances defined by the General Data Protection Regulation, as follows:
• That the interested party challenge the accuracy of the personal data, during the period that allows the person in charge to verify the accuracy of the same;
• that the treatment is illegal and the interested party opposes the deletion of personal data and requests instead the limitation of its use;
• that the person in charge no longer needs the personal data for the purposes of the treatment, but the interested party needs them for the formulation, exercise or defense of claims;
• That the interested party has opposed the treatment under Article 21(1) while verifying whether the legitimate reasons of the person in charge prevail over those of the interested party.
If you wish to exercise this right, please contact us by any of the means below. |
| Right to deactivation of cookies |
You have the right to deactivation of cookies. Internet browser settings are usually programmed by default to accept cookies, but they can easily be disabled by changing the browser settings.
Many cookies are used to improve the usability or functionality of websites/applications; Therefore, your deactivation may prevent you from using certain parts of our websites/applications as indicated in the Cookies Policy
If you want to limit or block all cookies established by our websites/apps (which may prevent you from using certain parts of the Web) or by any other websites/apps, you can do so through your browser settings. |
To process your request, we may ask you to prove your identity.
- Contact
If you have any questions or concerns about the way we process and use your personal data or want to exercise any of the rights described above, please contact Tamalsa Europa or write to the following address info@tamalsa.com
